Hoppstar GmbH is committed to protecting your data and takes its responsibility for the security of customer data very seriously. We are clear and transparent about the information we collect and how we use that information.

This privacy statement sets out the following:

  • What personal data we collect and process in connection with your relationship with us as a customer and through your use of our website, mobile application and online services;
  • Where we get the data from
  • What we do with the data
  • How we store the data;
  • Who we transfer/share this data to;
  • How we deal with your data protection rights;
  • And how we comply with data protection regulations.

All personal data is collected and processed in accordance with Irish and European data protection laws.

What personal data we collect:

  • Personal information is any information about you that allows us to identify you, such as your name, contact information, payment information and information about your access to our website.

Specifically, we may collect the following types of data:

  • Name, address, email address, telephone number, passport number and other details of passport or other recognized identification document, credit or debit card information and other payment details;
  • information about your purchases of products and services;
  • information about your use of our website and/or app;
  • The communications you exchange with us or send to us via letters, emails, chat services, calls and social media.
  • Location, including real-time geographic location of your computer or device via GPS and Bluetooth, and your IP address, along with location data about public Wi-Fi hotspots and cell towers, if you use location-based features and enable location services settings on your device or computer .

Personal information about your physical or mental health, suspected commission of or conviction for a criminal offense is defined as “sensitive” personal information under applicable data protection laws. We will only process such data if you have expressly given your consent or the processing is necessary (for example because you are requesting special assistance), or you have deliberately made it public.

Your data can be used for the following purposes:

  • Providing requested products and services: We use the information you give us to provide the services you have requested in connection with your order;
  • Credit or other payment card verification: We use your payment information for billing and verification purposes and to detect and/or prevent any fraudulent activity;
  • Administrative or legal purposes: We use your data for statistical and marketing analysis, system testing, customer surveys, maintenance and development, or to handle disputes or claims. Note that we may create a data profile based on the data we collect from you for statistical and marketing analysis purposes. Profiling will only be done with your prior consent and we make every effort to ensure that any data on which such profiling is based is accurate. By submitting any personal information, you expressly agree that we may use it to create data profiles in accordance with this privacy policy;
  • Security, Health, Administration, Crime Prevention or Detection: We may also share your information with government agencies or law enforcement agencies to comply with legal requirements;
  • Communication with customer service: we use your data to manage our communication with you as a customer and to improve our services and your experience with us;
  • Providing customized services: We use your data to provide information we think you will find interesting before, during and after your trip with us and to personalize the services we offer you;
  • Marketing: From time to time we will inform you via e-mail about current topics. You can decide at any time whether or not you wish to receive such information. In addition, in every email you receive from us, you can choose whether you wish to continue receiving direct marketing from us and opt-out of receiving such communications.

We will only process your personal data if we have a legal basis to do so. The legal basis is based on the purposes for which we have collected and need to use your personal data. In most cases, we need your personal data in order to enter into a contract of carriage with you.

Likewise, we may process your personal data for one or more of the following reasons:

  • To comply with a legal obligation;
  • you have given us your consent to use your personal data (e.g. for marketing-related purposes);
  • To protect your vital interests or those of another person;
  • It is in our legitimate interest as an IT service provider (e.g. for administrative purposes).

Only minors over the age of 16 may give their consent themselves. In the case of minors under the age of 16, the consent of their parents or legal guardians is required. We will not keep your data longer than is necessary for the purpose for which it is processed. To determine the appropriate retention period, we consider the amount, nature, and sensitivity of the personal data, the purposes for which we are processing your personal data and whether we can achieve those purposes through other means.

When we no longer need your personal data, we will irretrievably delete or destroy it. We will also consider whether and how we can minimize the personal information we use over time and whether we can anonymise your personal information so that it can no longer be associated with you or be identified from you. If so, we may use this information without prior notice to you.

Security of your personal data:

We follow strict security procedures when storing and disclosing and protecting your personal information against accidental loss, destruction or damage. The data you provide to us is protected using SSL (Secure Socket Layer) technology. SSL is the industry standard for encrypting personal information and credit card information so it can be transmitted securely over the Internet.

We may share your information with trusted third parties for the purposes set out in this Privacy Policy. We require all third parties to use the appropriate technical and managerial measures to protect your personal data in accordance with Irish and European data protection legislation.

Disclosure of your personal data:

We may share your personal information with the following third parties for the purposes described in this privacy notice:

  • Government agencies, law enforcement agencies, regulators to comply with legal requirements;
  • Trusted third parties who provide ancillary services that we use to run our business, such as email marketing service providers who assist our marketing team in conducting customer surveys and delivering targeted marketing campaigns;
  • Credit and debit card companies that facilitate your payment to us and anti-fraud services, who require information about your payment method to process the payment or ensure the security of your payment transaction;
  • Legal and other professional advisers, courts and law enforcement agencies in any country in which we operate to enforce our rights in connection with our contract with you;
  • Social Media: You may access third-party social media services through or before entering our website. If you have logged in via your social media account, we receive the personal data that you choose to provide to us via these social media services in accordance with their privacy settings in order to improve and personalize the use of our website. We may also use social media plug-ins on our website. Therefore, your data is also available to your social media provider and may be published on your social media profile, where it can be viewed by other users in your network. For more information on common practice, please refer to the privacy policy of the relevant social media provider. 

Cookies and Website Tracking

Cookies are used on this website so that we can optimize our service for you and offer you certain functions that you find useful. This may also include cookies from media and advertising partners, which are stored on your computer when you visit our website. For information on the privacy and cookie policies of our partners, please visit their website.

Cookies are small text files that are placed on your computer's hard drive by your web browser. This allows us to recognize your browser and track visitors to our website to better understand which products and services are most suitable for you. A cookie contains your contact details and information that allows us to identify your computer when you navigate through our website to complete the reservation. Most web browsers automatically accept cookies, but you can change these browser settings by accepting, rejecting and deleting cookies if you wish. In the "Help" area of ​​the toolbar for most browsers, you can find out how to prevent the acceptance of new cookies, how the browser notifies you of the receipt of a new cookie or how to deactivate cookies in general. If you change these settings, you will find that certain functions and features do not work as intended. The cookies we use do not recognize any data stored on your computer.

For more information about cookies and how to prevent them from being set, visit the following website:

We use tracking software to record our customers' usage patterns and how they visit our websites so that we can improve the design and layout of our websites. No personal company data can be recorded with this software.

Your right to privacy

You have the right, in certain circumstances:

  • Request information about whether we hold personal information about you, and if so, what that information is and why we hold and use that information.
  • Request access to your personal data (commonly known as a "data subject's right of access"). This gives you the opportunity to request a copy of the personal data we hold about you and to check that we are lawfully processing it.
  • Request correction of the personal data that we hold about you. This gives you the opportunity to have incomplete or incorrect data that we have stored about you corrected.
  • Request the erasure of your personal data. This enables you to ask us to delete or remove personal data where there is no good reason for us continuing to process it. You also have the right to ask us to erase or remove your personal data where you have exercised your right to object to processing (see below).
  • The right to object to the processing of your personal data where we (or a third party) are relying on a legitimate interest and you want to exercise your right to object to the processing for a specific reason relating to your particular situation. You also have the right to object if we use your personal data for direct marketing.
  • Right to object to automated decisions, including profiling, which are not subject to automated decision-making by us using your personal data or profiling of you.
  • Request the restriction of the processing of your personal data. This enables you to ask us to suspend the processing of personal data about you, for example if you want us to establish the accuracy of the data or the reason for the processing.
  • Request the transfer of your personal data in electronic and structured form to you or to another party (commonly known as the right to “data portability”). This enables you to receive your data from us in an electronically usable format and to be able to transmit your data to another party in an electronically usable format.
  • revoke consent. In certain circumstances, where you have given us consent to collect, process and transfer your personal data for a specific purpose, you have the right to withdraw your consent for that specific purpose at any time. Once we receive notification that you have withdrawn your consent, we will no longer process your data for the purpose or purposes to which you initially consented, unless we have another legitimate and lawful basis for doing so.

You do not have to pay a fee to obtain access to your personal data (or to exercise any other right). However, we may charge a reasonable fee if your request for access is clearly unfounded or disproportionate. Alternatively, we may refuse to provide access in these circumstances.

We may need to ask you for more specific information in order to confirm your identity and to ensure your right to access the information (or to exercise any of your other rights). This is another suitable security measure to ensure that personal data is not disclosed to unauthorized persons.