FAQ
The most frequently asked questions and answers.
GENERAL FAQ
It's best to take a look at some example photos that children aged 3-7 took with the Hoppstar cameras to see for yourself, go to the Hoppstar example photos page!
The cameras have the following resolutions:
Rookie: Native Resolution: 3MP / interpolated up to 30MP
Expert: Native Resolution: 3MP / interpolated up to 40MP
Artist: Native Resolution: 5MP / interpolated up to 12MP
No.
All our cameras come with built-in lithium-ion batteries that can be charged via the 2in1 lanyard and/or USB cable included in the camera package.
No!
The idea behind our product is to encourage children to discover something. The cameras are not intended to be another new gaming device.
However, to ensure that the fun is not neglected, our cameras offer many fun filters, frames and stickers.
The Hoppstar cameras model Rookie and Expert are designed for children starting from 3 years.
The Hoppstar Artist for children starting from 5 years.
Yes!
Hoppstar kids cameras are certified according to the following international standards: CE, EN71, CCC, MA, RoHS.
Am besten hier in unserem Onlineshop!
1 refill pack of printing paper rolls consists of 3 rolls which are sufficient for a total of approx. 220 photos.
By the way: that's only € 0.04 per photo.
A lot!
You will find the following things in the Rookie and Expert models product packaging:
- the camera with matching silicone case
- a 16GB memory card
- the 2in1 lanyard
- 2 OTG adapters
- the user manual
In the product packaging of the model Artist you will find the following:
- the camera
- the carry lanyard
- a 16GB memory card
- 2 OTG adapters
- the user manual
Yes!
The printing paper is BPA and BPS free.
When purchasing the Hoppstar Artist , 3 paper rolls are included in the product packaging.
If you need more, we recommend the pack of 3 thermal printer rolls for approx. 220 photos (approx. € 0.04 per photo).
The Hoppstar Artist uses heat-sensitive paper and prints in black and white.
Yes!
All cameras have screens that display colors.
No!
We offer different silicone cases for different collections. Please find out more about this at the Accessories menu.
Wir liefern Ihnen zu jedem Produkt eine Bedienungsanleitung in der Produktverpackung.
If you no longer have these to hand, you can also download them in the menu "manuals" .
No.
Only the Hoppstar Expert and Hoppstar Artist offer a selfie function. The Hoppstar Rookie does not have a selfie camera.
Depending on the model and in normal use, a fully charged camera lasts about 4 hours before it needs to be recharged.
No, Hoppstar cameras do not offer zoom.
Please use the supplied 2in1 lanyard (USB - Micro USB) and, if necessary, expand it with one of the two supplied OTG adapters (1x Micro USB & 1x Type C).
Now connect the camera to the laptop and go to the "Hoppstar" folder to see your photos.
FAQ WARRANTY & PAYMENT/SHIPPING IN THE HOPPSTAR ONLINE SHOP
Basically, we offer a 2-year warranty on our products. We do not offer any additional guarantee beyond this.
Please check the goods for completeness or defects immediately upon receipt and contact us in the event of a defect.
In the event of a warranty claim, we reserve the right to proceed according to the following steps, which apply chronologically:
1. Repair of the product
2. Exchange of the product
3. Price reduction on your order
4. Return of your purchase
Yes!
For secure online payment, we work with international payment providers, so 100% secure processing can be guaranteed.
Please check first whether you have entered the discount code correctly (note the upper and lower case letters!).
Furthermore, please check whether the code is still valid or has already expired.
In addition, please check the conditions of the code.
If it still doesn't work, please email us at: info@hoppstar.com und wir werden schnellstmöglich auf Sie zurückkommen.
We deliver from our online shop exclusively to Austria and Germany.
After receipt of your order, we endeavor to dispatch your product within 24 hours.
Your product should be delivered within Austria within approx. 3 to 4 working days.
To Germany it takes approx. up to 5 working days.
Please note that there are longer shipping times at Christmas and Easter.
Germany: € 4,90
Austria: € 2,90
Yes!
As soon as your order has been accepted by the shipping service provider, you will receive a notification by email.
YOUR QUESTION IS NOT INCLUDED?
Please send us an email to info@hoppstar.com and we will get back to you as soon as possible!
In order to respond to you as quickly as possible, please include your order number if you have one.