B2B Shop                                                     

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DO YOU HAVE QUESTIONS OR PROBLEMS WITH THE HOPPSTAR EXPERT?

Then this is the place for you!

PLEASE TRY FIRST

TURN ON AND OFF


CHECK BATTERY

PLEASE CHARGE WITH CORRECT VOLTAGE.

IF THE CAMERA DOES NOT CHARGE, CHECK THE CABLE AND POWER ADAPTER.

 

RESET CAMERA


HOW TO RESET

NOT WORKING?


IT'S PROBABLY A 

SOFTWARE PROBLEM?*


What is a software problem? Find some examples below:

Your camera cannot be turned on,

your camera crashes or freezes,

you cannot take pictures,

the camera turns off by itself





If the camera works without SD Card, there is a problem with the Card. Pls format the SD-Card on your Laptop/PC or contact your shop to exchange the SD-Card.

Please contact your shop to exchange your camera.

SOFTWARE UPDATE GUIDE FOR HOPPSTAR EXPERT  
REGARDING "BLACK SQUARES" ISSUE

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SEE GUIDE



DID YOU BUY YOUR CAMERA IN OUR

ONLINESHOP?


Please check the Batch No. on the product sticker. The product sticker is located on the bottom of the camera (Please take off the silicone case first).


Please fill in the form  with all Product Infos, Batch No. and a detailed description of your problem.

GO TO FORM


CAMERA DOES NOT START PROPERLY* AFTER FILTER UPDATE?

MAYBE A FILTER UPDATE FOR A DIFFERENT BATCH NUMBER WAS INSTALLED BY MISTAKE? – NO WORRIES!


SIMPLY INSTALL THE CORRECT UPDATE OVER THE WRONG ONE, AND THE CAMERA WILL WORK AGAIN.


*NOTE:

A TYPICAL SIGN IS THAT THE CAMERA GETS STUCK ON THE STARTUP SCREEN. 


IF THE UPDATE KEEPS RESTARTING, IT’S USUALLY BECAUSE THE UPDATE FILE IS STILL ON THE SD CARD – JUST DELETE IT AFTER THE FIRST INSTALLATION AND EVERYTHING SHOULD WORK PERFECTLY.


RESET INSTRUCTIONS FOR HOPPSTAR EXPERT

TAKE A NEEDLE OR SIMILAR

PUT THE NEEDLE INSIDE TO PUSH THE RESET BUTTON