DO YOU HAVE QUESTIONS OR PROBLEMS WITH THE HOPPSTAR ARTIST?
Then this is the place for you!
PLEASE TRY FIRST

TURN ON AND OFF

CHECK BATTERY
PLEASE CHARGE WITH CORRECT VOLTAGE.
IF THE CAMERA DOES NOT CHARGE, CHECK THE CABLE AND POWER ADAPTER.


NOT WORKING?
DO YOU HAVE A SOFTWARE PROBLEM?*
What is a software problem? Find some examples below:
Your camera cannot be turned on,
your camera crashes or freezes,
you cannot take pictures,
the camera turns off by itself




If the camera works without SD Card, there is a problem with the Card. Pls format the SD-Card on your Laptop/PC or contact your shop to exchange the SD-Card.

Pls contact your shop to exchange your camera.
YOUR CAMERA IS NOT PRINTING?

INSERT THE PAPER ROLL CORRECTLY

ARE YOUR PICTURES STRIPEY, SPOTTED OR NOT CLEAR?
ARE THE PICTURES TOO BRIGHT?

DRUCK INTENSITÄT ERHÖHEN
(applies to all papers)

GO TO SETTINGS /
PRINT DENSITY AND SELECT "HIGH".

READY!
IS THE PROBLEM NOT SOLVED?
Please contact your shop!
DID YOU BUY YOUR CAMERA IN OUR ONLINESHOP?
Please check the Batch No. on the product sticker. The product sticker is located on the bottom of the camera.
Please fill in the form with all Product Infos, Batch No. and a detailed description of your problem.

SOFTWARE UPDATE ISSUE?
ACCIDENTALLY INSTALLED A SOFTWARE UPDATE FOR A DIFFERENT BATCH NUMBER?*
NO PROBLEM!
INSTALL THE CORRECT UPDATE OVER THE WRONG ONE
TO FIX THE CAMERA.
*SYMPTOM: THE CAMERA START SCREEN FREEZES.