B2B Shop                                                     

DO YOU HAVE QUESTIONS OR PROBLEMS WITH THE HOPPSTAR ARTIST?

Then this is the place for you!

PLEASE TRY FIRST

TURN ON AND OFF


CHECK BATTERY

PLEASE CHARGE WITH CORRECT VOLTAGE.

IF THE CAMERA DOES NOT CHARGE, CHECK THE CABLE AND POWER ADAPTER.

 

RESET CAMERA 


HOW TO RESET

NOT WORKING?


DO YOU HAVE A SOFTWARE PROBLEM?*

What is a software problem? Find some examples below:

Your camera cannot be turned on,

your camera crashes or freezes,

you cannot take pictures,

the camera turns off by itself





If the camera works without SD Card, there is a problem with the Card. Pls format the SD-Card on your Laptop/PC or contact your shop to exchange the SD-Card.

Pls contact your shop to exchange your camera.


YOUR CAMERA IS NOT PRINTING?

INSERT THE PAPER ROLL CORRECTLY

CLOSE THE PAPER COMPARTMENT

ARE YOUR PICTURES STRIPEY, SPOTTED OR NOT CLEAR?


OPEN THE PAPER COMPARTMENT, THE PRINTING HEAD IS LOCATED ON THE INSIDE TOP


CLEAN THE PRINT HEAD AND THE ROLLER WITH AN ALCOHOLIC WIPE

SEE VIDEO TUTORIAL


PRINT SEVERAL PICTURES

ARE THE PICTURES TOO BRIGHT?


DRUCK INTENSITÄT ERHÖHEN

(applies to all papers)


GO TO SETTINGS /
 PRINT DENSITY AND SELECT "HIGH".


 

READY! 

IS THE PROBLEM NOT SOLVED?

Please contact your shop! 

DID YOU BUY YOUR CAMERA IN OUR ONLINESHOP?


Please check the Batch No. on the product sticker. The product sticker is located on the bottom of the camera.


Please fill in the form  with all Product Infos, Batch No. and a detailed description of your problem.

GO TO FORM

SOFTWARE UPDATE ISSUE? 

ACCIDENTALLY INSTALLED A SOFTWARE UPDATE FOR A DIFFERENT BATCH NUMBER?*

NO PROBLEM!

INSTALL THE CORRECT UPDATE OVER THE WRONG ONE

TO FIX THE CAMERA.


*SYMPTOM: THE CAMERA START SCREEN FREEZES.


HOW TO RESET THE HOPPSTAR ARTIST

TAKE A NEEDLE OR SIMILAR

PUT THE NEEDLE INSIDE TO PUSH THE RESET BUTTON