DO YOU HAVE QUESTIONS OR PROBLEMS WITH THE HOPPSTAR ARTIST?
Then this is the place for you!
PLEASE TRY FIRST
TURN ON AND OFF
CHECK BATTERY
PLEASE CHARGE WITH CORRECT VOLTAGE.
IF THE CAMERA DOES NOT CHARGE, CHECK THE CABLE AND POWER ADAPTER.
NOT WORKING?
DO YOU HAVE A SOFTWARE PROBLEM?*
What is a software problem? Find some examples below:
Your camera cannot be turned on,
your camera crashes or freezes,
you cannot take pictures,
the camera turns off by itself
If the camera works without SD Card, there is a problem with the Card. Pls format the SD-Card on your Laptop/PC or contact your shop to exchange the SD-Card.
Pls contact your shop to exchange your camera.
YOUR CAMERA IS NOT PRINTING?
INSERT THE PAPER ROLL CORRECTLY
CLOSE THE PAPER COMPARTMENTARE YOUR PICTURES STRIPEY, SPOTTED OR NOT CLEAR?
PRINT SEVERAL PICTURESARE THE PICTURES TOO BRIGHT?
INCREASE PRINT DENSITY
(applies to all papers)
GO TO SETTINGS /
PRINT DENSITY AND SELECT "HIGH".
READY!
IS THE PROBLEM NOT SOLVED?
Please contact your shop!
DID YOU BUY YOUR CAMERA IN OUR ONLINESHOP?
Please check the Batch No. on the product sticker. The product sticker is located on the bottom of the camera.
Please fill in the form with all Product Infos, Batch No. and a detailed description of your problem.
CAMERA DOES NOT START PROPERLY* AFTER FILTER UPDATE?
MAYBE A FILTER UPDATE FOR A DIFFERENT BATCH NUMBER WAS INSTALLED BY MISTAKE? – NO WORRIES!
SIMPLY INSTALL THE CORRECT UPDATE OVER THE WRONG ONE, AND THE CAMERA WILL WORK AGAIN.
*NOTE:
A TYPICAL SIGN IS THAT THE CAMERA GETS STUCK ON THE STARTUP SCREEN.
